We do not provide refund of good once shipped. However, We give a 100% refund if the product is not yet shipped & in case of exceptional situation where we are out of stock and cannot exchange your product, we will provide 100% refund .
Exchanging a particular product is only allowed in case of any size related issues. Teepgy provides one- time free exchange service within 7 days post damage of your order. The product must be kept complete and unused. We’ll not entertain, exchange of any habituated product. Kindly read the following paragraph for detailed understanding of the process of exchange.
You may opt for either of the two options :
E-Hub (exchange hub) address :
Cancellation is applicable only if the product isn’t yet dispatched for shipping. After dispatching cancellations aren’t allowed and not eligible for refunds (for online orders).
Shipping & Delivery
- Within Kolkata 3 to 5 working days, from the day of dispatch
- Other areas in West Bengal 3 to 7 working days, from the day of dispatch
- Metro Cities 5 to 9 working days, from the day of dispatch
- Rest of India 6 to 10 working days, from the day of dispatch
Kindly note, that the required delivery timing might get extended due to unavoidable circumstances, which are not in our control.
Shiprocket is our delivery partner, based on your location a courier partner like Ekart, Bluedart Online Express will get assigned to your delivery.
COD (cash on delivery)
COD (cash on delivery) orders would not be dispatched immediately and automatically. Orders would be dispatched with confirmation call only.
In case of any unclaimed packages it will be returned to the sender. You will have to raise a request for the same. However, the same will be shipped again, but on a chargeable basis.
In case the package is marked delivered, but you still haven’t received it, or showed an incorrect address, you will be required to pay the shipping fee for a replacement.